CUSTOMER SERVICE

  • All major credit cards accepted for secure and easy checkout.

  • All drum/tote orders may be picked up at our plant located at 7021 Augusta Road, Greenville, SC 29605 or shipped via common carriers or by Encore Container’s in-house fleet when ordered in truckload quantities. We typically ship 1-2 days after receipt of payment. Shipping cost is calculated based on quantity of drums/totes ordered and distance from Greenville, SC to the customers shipping location. Tax will be applied for in-state purchases and for out-of-state if purchased by individuals versus from a business.

  • For larger quantities or truckload orders, call us directly for assistance and pricing at (864) 277-2887. Hablamos Español.

  • All drum/tote orders may be picked up at our plant located at 7021 Augusta Road, Greenville, SC 29605. Our hours are Monday-Friday, 8am-4pm. If picking up drums/totes, there is no shipping/handling charge.

  • Returns are accepted on drums/totes that are new and unused. Return shipping fees are not covered and must be paid by the customer.

  • If you feel you have received a damaged or defective drum/tote, contact us by phone at (864) 277-2887 or email us. We may require a photo and/or the original item to be returned to us.

  • We offer common industry sizes including 275 gallon and 330 gallon IBC totes, as well as 55 gallon and 77 gallon plastic drums, along with various bottle options.

  • Yes. ShopDrumsandTotes.com provides visible freight rates and estimated shipping times upfront so you know your total cost before checkout.

  • Delivery times vary by location and order size, but estimated shipping timelines are provided during the ordering process to help you plan.

  • Yes. The site is built to handle everything from small quantity orders to full truckload shipments with consistent supply and capacity.

  • Our totes and drums are widely used in food and beverage, chemical processing, and manufacturing for safe and reliable material storage.

  • Absolutely. Whether you need a few containers for a one-off project or ongoing supply, the platform is designed for fast and simple ordering.

  • The site is built for speed and simplicity, offering quick ordering, transparent freight pricing, and reliable inventory without the need for a lengthy sales process.